Privacy Policy

Last updated: 13/10/2026

Car Experts Auto Services LLC, trading as Car Experts Dubai, operates a car garage and workshop in Umm Ramool, Dubai. This Privacy Policy explains what personal information we receive when you visit carexpertsdubai.com, request a booking or callback, or contact us about your vehicle. It also sets out how we use that information, who may see it, and what control you have over it. By continuing to use our website or reaching out to us, you accept the approach described here.

1: Information You Provide to Us

Most of what we hold comes directly from you. Depending on how you get in touch, this can include:

• Identity and contact details: your full name, email address and phone number
• Booking details: the date you would like to visit and the time slot you select
• Your message: the text you write in our callback form, contact form or messaging apps, including your description of the problem affecting your vehicle
• Vehicle information: details such as the make, model or condition of your car, where you choose to share them so we can understand what you need
• Conversation records: the content of calls, WhatsApp messages and emails exchanged with our team

You decide how much to tell us. That said, we may not be able to prepare a booking or respond properly to a request if essential details are missing.

2: How You Can Reach Us

There are several ways to contact Car Experts Dubai, and each one passes information to us:

• The booking and callback forms on our website
• The contact page form
• Phone calls to +971 52 565 8269 or +971 52 203 6047
• WhatsApp messages to either of those numbers
• Email to info@carexpertsdubai.com
• Visits to our workshop in Umm Ramool

Please keep sensitive details out of your messages unless they are needed for the job, such as payment card numbers or passwords.

3: Information Collected Through Your Visit

Like most websites, ours receives certain technical data when pages are loaded. This usually covers your browser and device type, the pages you open, how long you stay, the route that brought you to the site, and an approximate idea of where the visit came from. This data is gathered in the background and is used to understand website activity in general terms, not to identify you personally.

4: What We Use Your Information For

We process personal information for the following reasons:

1. Responding to you. Answering questions, returning missed calls and replying to quote or booking requests.
2. Arranging your visit. Fixing a date and time and preparing for the work your vehicle needs.
3. Delivering the service. Carrying out inspections, repairs, maintenance, body work, detailing or other services you have asked for, and keeping you informed as the work progresses.
4. Service contracts. Setting up and managing a maintenance arrangement if you request one, including records of the servicing carried out.
5. Record keeping. Maintaining the business, service and accounting records that a workshop reasonably needs.
6. Improving the website. Reviewing which pages are used and how visitors move through the site, so the content can be made clearer and easier to use.
7. Meeting legal duties. Complying with legal, regulatory, or authority requirements in the UAE.

We do not use your information for anything unrelated to these purposes without telling you first.

5: Cookies, Tag Management and Analytics

Our website uses cookies and similar technologies, including a tag management service that helps us run measurement and analytics scripts. These record visitor behaviour on the site in aggregated form, such as which service pages attract attention and which devices people use.

Cookies can be restricted or deleted through your browser settings, and many browsers also let you block them for specific websites. Please be aware that turning them off may change how certain parts of the site behave.

6: Who Can Access Your Information

Your information is available to our own team members who need it to deal with your request, such as staff handling bookings, estimates, and workshop jobs. Beyond that, we may share it only in limited situations:

• Service providers that support our website, communications or business operations, and who only receive what they need for their role
• Third parties involved in your job, where a part, specialist service or outside facility is needed to complete work on your vehicle
• Authorities and regulators, where disclosure is required by law, a court order or a lawful request
• Professional advisers, such as accountants or legal counsel, who are bound to keep information confidential

7: Third-Party Platforms and Embedded Content

Parts of our website rely on or connect to services run by other companies. These include a Google Maps embed showing our location, links to review pages on Google and Trustpilot, and our pages on Facebook, Instagram and YouTube. Calls and messages may also take place through WhatsApp.

When you interact with these services, the provider may collect information according to its own policies. We do not control those policies or the way these companies handle data, so we encourage you to read them if you have concerns.

8: Where Your Information May Be Handled

Some of the providers mentioned above operate infrastructure in other countries. As a result, certain information, such as website analytics data, may be processed outside the UAE. Where this happens, it is done as part of the normal operation of those services.

9: How Long We Keep Information

We keep personal information only for as long as there is a genuine reason to hold it. That reason may be completing your booking, supporting the work done on your vehicle, maintaining business and accounting records, or meeting legal obligations. When information is no longer needed for any of these purposes, we aim to delete it or make it anonymous.

10: Protecting Your Information

We take reasonable organisational and technical steps to keep the information you give us from being lost, misused or accessed without permission. Access within our business is limited to those who need it for their work. No website or communication channel can be made completely secure, however, so we cannot promise absolute protection for information sent over the internet.

11: Your Choices and Rights

You have control over the personal information you share with us. You may:

• Ask what personal information we hold about you
• Ask us to correct anything that is inaccurate or out of date
• Ask us to delete your information, where we are not required to keep it
• Ask us to stop contacting you through a particular channel

To make a request, contact us using the details in section 14. We may need to confirm your identity before acting on it, and we will reply within a reasonable time. In some cases, we may have to keep certain records for legal or business reasons, and we will explain this if it applies.

12: Visitors Under 18

Our website and services are intended for vehicle owners and drivers. We do not knowingly collect personal information from anyone under 18. If you believe a young person has submitted information to us, please let us know so that we can remove it.

13: Changes to This Policy

We may revise this Privacy Policy as our website, services or legal requirements change. The “Last updated” date at the top shows when the current version took effect. Please check this page occasionally so that you are aware of any updates.

14: Contact Us

If you have a question or request about this Privacy Policy, please get in touch:

Car Experts Auto Services LLC (Car Experts Dubai)
Umm Ramool, Dubai, United Arab Emirates
Phone / WhatsApp: +971 52 565 8269
Phone / WhatsApp: +971 52 203 6047
Email: info@carexpertsdubai.com