Last updated: 13/10/2026
These Terms and Conditions set out the basis on which Car Experts Auto Services LLC, trading as Car Experts Dubai, provides its services and runs carexpertsdubai.com. They apply whenever you browse the website, request a booking or callback, or hand your vehicle over to our workshop in Umm Ramool, Dubai. By doing any of these, you confirm that you have read these terms and agree to them. If you do not agree, please do not use the website or book our services.
Car Experts Dubai is a multi-brand car garage. Our services fall into four broad groups:
Not every service is available for every vehicle. We confirm what we can do for your car, and on what basis, when you discuss your requirements with us.
You can arrange a visit through the booking form on our website, by phone, by WhatsApp, by email or in person. When you submit a form or message, you are asking us to contact you. It does not guarantee a particular date or time.
A booking is treated as confirmed only after our team has agreed the arrangements with you. Please make sure that the contact details and vehicle information you give us are correct, as we depend on them to reach you and prepare for your visit.
Our process begins with identifying the problem. We then explain the findings and the repair we recommend, so that you can decide how to proceed. Any estimate we provide reflects what is known at that stage.
Car problems can reveal further faults once a vehicle has been opened up or tested. If extra work becomes necessary, we will tell you before carrying it out, and it will go ahead only once you have agreed to it. You are responsible for approving or declining work promptly, as delays in giving instructions can affect how long your vehicle stays with us.
Prices depend on the vehicle, the parts involved, the labour required and the scope of the job. The amounts quoted to you are estimates until the work is finished, and they may change if the condition of the vehicle or the cost of parts changes. Prices, packages and offers shown or mentioned anywhere on our website or by our team are subject to change.
The charges that apply to your job, the payment methods we accept and the point at which payment is due will be communicated to you before the work begins or when the vehicle is ready. Payment must be made as agreed before the vehicle is released to you.
Where replacement parts are needed, we use OEM parts or high-quality approved alternatives. The type of part used and any options available are discussed with you where the choice affects cost or performance.
Parts supplied by you may be accepted at our discretion. In that case, we cannot be responsible for the quality, suitability or condition of those parts, or for problems that arise from using them.
You are responsible for telling us about anything we should know before work starts. This includes known faults, recent repairs, warning lights, previous accidents or modifications, and any special conditions attached to the vehicle, such as a manufacturer warranty or finance arrangement.
You confirm that you are the owner of the vehicle or that you are authorised by the owner to request work on it. Inaccurate or incomplete information can affect the diagnosis, the repair and the cost, and we cannot accept responsibility for results that stem from it.
We take reasonable care of every vehicle left with us. A vehicle may be moved, driven and road-tested by our team as part of diagnosis and quality checks.
Please remove valuables and personal belongings before handing over your vehicle. We cannot accept responsibility for items left inside it. Once your vehicle is ready, we will contact you to arrange collection. If a vehicle is not collected within a reasonable period after we have notified you, we may charge for storage, with details explained to you at the time.
An inspection report reflects what our team found about the vehicle on the day of the inspection, based on what could reasonably be seen and tested at that time. It is professional guidance to help you make a decision and is not a guarantee of the future condition of the vehicle.
Some faults develop later or cannot be detected without dismantling parts. For that reason, we cannot be held responsible for defects that were not apparent during the inspection, or for any decision you make to buy or not buy a vehicle.
Where you take up a service contract, the services it covers, how long it lasts, the servicing schedule and any exclusions will be set out at the time you agree to it. Those details apply in addition to these Terms and Conditions. If something in a specific contract differs from these terms, the contract will take priority for that service.
We want the work we do to be completed to a good standard. Please inspect your vehicle when you collect it and tell us right away if something appears unfinished or wrong.
If you notice a problem after collection, contact us as soon as possible so that we can look at the vehicle and decide on the next step. Whether a particular repair carries a warranty, and for how long, is confirmed to you in connection with that job. Normal wear, misuse, accident damage, or work carried out by another party after our service are not our responsibility.
If you need to change or cancel an appointment, please let us know as early as you can so that the time can be offered to another customer. If work has already begun or parts have been ordered specially for your vehicle, charges may apply for what has been done or purchased. Specific arrangements for any change or cancellation will be explained to you when it arises.
We provide our services and maintain this website with reasonable skill and care. To the extent permitted by law, Car Experts Dubai is not liable for indirect or consequential loss, or for loss, delay or damage resulting from events outside our reasonable control, including supplier delays, parts availability, and faults that were not disclosed to us or could not be reasonably detected.
Nothing in these terms is intended to limit any right you hold under applicable UAE law that cannot lawfully be limited.
You agree to use carexpertsdubai.com lawfully and in a way that does not interfere with its operation or other visitors’ use of it. You must not attempt to gain unauthorised access to the site or its systems, or submit false, misleading or harmful information through our forms.
The website is provided for general information about our business and services. We aim to keep it accurate, but we do not guarantee that every detail is always complete or current.
The text, images, logos, layout, and other material on carexpertsdubai.com belong to Car Experts Auto Services LLC or are used with permission. You may not copy, reproduce, distribute, or alter any of it without our prior written consent.
Our website connects to platforms run by others, including maps, review sites and social media channels, and we communicate with customers through WhatsApp. We do not control these services and are not responsible for their content, availability or how they handle information.
Our Privacy Policy explains how we collect and use your personal information, and it forms part of these terms.
We may update these Terms and Conditions from time to time. Updates take effect when published on this page, and the “Last updated” date will show when the current version applies. If you continue to use the website or our services after an update, you are accepting the revised terms.
These Terms and Conditions, and any matter arising from them, are governed by the laws applicable in the United Arab Emirates.
For any questions about these Terms and Conditions, please contact us:
Car Experts Auto Services LLC (Car Experts Dubai)
Umm Ramool, Dubai, United Arab Emirates
Phone / WhatsApp: +971 52 565 8269
Phone / WhatsApp: +971 52 203 6047
Email: info@carexpertsdubai.com
